| Return Window | 14 days from delivery. |
| Eligible Condition | Items must be unworn, unwashed, with original tags & packaging. |
| Non-Returnable | Items with custom embroidery or other personalization cannot be returned. |
| Process | Email info@goligoi.com with your order number and reason. We will reply within 2 business days. |
| Refunds | Issued to the original payment method within 5 business days of item receipt and inspection. |
| Return Shipping Cost | * Defects/Damage (Approved by Goligoi): Goligoi Maison pays for return shipping. * Refund or Exchange (Change of Mind): The customer is responsible for the cost of return shipping (must be a tracked service). |
| Defects & Damage Claims | If your item arrives damaged: Please email us immediately, including clear photos of the alleged damage/defect and photos of the exterior shipping box if it arrived visibly damaged. This step is necessary for our quality control check and filing a claim with the carrier, if needed. |
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